More than nine out of 10 customers (93%) have rated the service they receive from epyx as \u201cexcellent\u201d or \u201cgood\u201d in the company\u2019s most comprehensive survey ever.<\/p>\n
Praise was also received for epyx\u2019s customer support with 98% of people rating the choices \u201chelpful and friendly staff\u201d and the \u201cknowledge and competence of staff\u201d as \u201cexcellent\u201d or \u201cgood.\u201d<\/p>\n
epyx specialises in providing e-commerce platforms for the fleet and motor industies including the 1link platforms, adopted by major fleets totalling a parc of two and a half million vehicles working with 18,000 franchise dealers, independent garages and fast-fits.<\/p>\n
Tim Meadows, director of account management at epyx, said: \u201cFinding out exactly how customers feel about the company is crucial to its future and this survey was designed to provide as complete a picture as possible.<\/p>\n
\u201cOverall, we are pleased with the results. They show that the core elements of our proposition \u2013 product, support, service and pricing \u2013 are widely perceived to be very strong.\u201d<\/p>\n
Notably, epyx\u2019s Net Promoter Score \u2013 an industry standard used to measure how likely a customer is to recommend products and services to colleagues and associates – has increased to 35% from 7% scored in previous research.<\/p>\n
Tim said: \u201cSince acquiring epyx three years ago, our parent company Fleetcor has invested heavily in areas including system development and customer service, and we believe that the improvement in NPS that we have seen is an indication of this.\u201d<\/p>\n
The research also indicated key areas in which epyx should potentially seek to make improvements in the future in order to gain even more impressive results.<\/p>\n
Tim concluded: \u201cThere were some very interesting ideas and observations from the respondents, the vast majority of which coincide with our own ideas on where epyx should be heading in the medium and longer term.<\/p>\n
\u201cThe message that we would like to communicate to customers is that we very much value this feedback. We have listened to you and made changes in the last few years that have improved our products and services significantly \u2013 and have more in the pipeline.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"