Frequently Asked Questions

Answers to common questions about fire suppression systems, kitchen protection, servicing, compliance and support.

FIRE SUPPRESSION FAQS

Common Questions About Our Systems and Services

Need help choosing the right system?

Our team can advise on installation, maintenance and compliance support.

General Questions

What types of fire suppression systems do you offer?

We provide kitchen fire suppression systems, commercial fire suppression solutions, portable fire extinguishers, and related fire detection and alarm system advice. Our main specialism is commercial kitchen fire suppression for restaurants, hotels, cafés, takeaways, schools, care homes, and catering environments.

What is a fire suppression system?

A fire suppression system is a fixed system designed to detect and suppress fire using an appropriate agent. In commercial kitchens, systems often discharge wet chemical agent over cooking appliances, canopies, and extraction areas to help control fires involving cooking oils and fats.

Do I need a fire suppression system for my business?

This depends on your premises, fire risk assessment, cooking equipment, insurer requirements, landlord requirements, and applicable standards. Many commercial kitchens need dedicated suppression because of the risks created by hot oils, open flames, and extraction systems.

Can you inspect an existing system?

Yes. We can inspect existing fire suppression systems, review their condition, identify potential issues, and recommend maintenance, repairs, or upgrades where required.

Kitchen Fire Suppression

Why are kitchen fires so dangerous?

Kitchen fires can involve hot oils, grease, flames, electrical equipment, and extraction systems. If fire reaches a canopy or ductwork, it may spread quickly and cause serious damage.

What areas does a kitchen fire suppression system protect?

A kitchen suppression system is usually designed to protect specific cooking appliances, extraction hoods, plenums, and ductwork. The exact coverage depends on your kitchen layout and system design.

What happens when the system activates?

When the system detects fire, it releases suppression agent through fixed nozzles over the protected hazard area. Some systems may also trigger additional actions, such as shutting down fuel or alerting staff, depending on the installation.

Can I move kitchen appliances after installation?

You should not move protected appliances without checking whether the suppression system still provides correct coverage. If you change fryers, grills, ranges, extraction equipment, or the cooking line-up, contact Firecom Suppression Systems for a review.

Installation and Services

How long does installation take?

Installation time depends on the size and complexity of your kitchen or premises. A small commercial kitchen may be more straightforward, while larger or more complex sites require additional design and installation time. We will advise after a site survey.

Do you provide maintenance and servicing?

Yes. We provide scheduled fire suppression system maintenance, inspections, repairs, replacement parts, and compliance documentation.

How often should systems be maintained?

Maintenance frequency depends on the system, manufacturer guidance, risk level, and relevant requirements. Many businesses schedule at least annual servicing, while higher-risk or heavily used environments may need more frequent checks. We can advise on a suitable maintenance schedule for your premises. All certifications are issued in accordance with relevant British standards and manufacturers’ guidelines.

Do you provide emergency repairs?

Yes. If your system has been discharged, damaged, or identified as faulty, contact us for repair support.

Compliance

Are kitchen suppression systems mandatory?

Requirements vary depending on your premises, risk assessment, insurer, landlord, local authority, and business type. Many commercial kitchens are expected to have suitable fire protection due to the level of risk. We can review your kitchen and advise on appropriate protection.

What documentation will I receive?

After installation, servicing, or inspection, we provide documentation that records the work carried out, findings, and any recommendations. This can support your fire risk assessment, maintenance records, and insurance documentation.

Can you help with fire safety audits?

Yes. We offer safety audits and consultations to help identify gaps in your current fire protection arrangements.

Contact and Support

How can I get a quote?

You can contact Firecom Suppression Systems by phone, email, or through our online contact form. We may recommend a site survey so we can provide an accurate quotation.

What information should I provide?

To help us provide an accurate quote, it is useful to know your business type, kitchen size, appliance list, extraction layout, and location.

Also, details of existing fire protection equipment, and whether you need installation, maintenance, repair, or compliance support.

NEED MORE HELP?

Still have questions about fire suppression?

If you cannot find the answer you need, our team can help with fire suppression system advice, kitchen protection, maintenance, repairs, compliance support and site surveys.