Refund Policy
Terms and Conditions
- In this section, we clearly explain the terms regarding returns and refunds. This includes information on how to return a product, the conditions for refunds, and any exceptions that might apply.
At Total Mast Solutions Ltd, we are committed to ensuring customer satisfaction. If you are not completely satisfied with a purchase, you have 30 days from receipt to request a return. Items must be in original packaging and condition for a full refund.
To initiate a return, please contact our customer service team with your order details. Refunds will be processed within 14 days of receiving the returned item. Please note that shipping fees are non-refundable unless the item is faulty or incorrect.
- Returns must be initiated within 30 days of delivery.
Refunds will be issued to the original payment method. If you received a gift and wish to return it, you may be offered store credit instead. Items that are damaged or defective can be exchanged or refunded, as evaluated by our team.
For any further details about returns, please refer to our customer service page or feel free to reach out with your queries.
- Refunds can take up to 14 working days to appear.
For inquiries regarding our refund policy, please contact us directly. We value your feedback and aim to ensure your experience with Total Mast Solutions Ltd is satisfactory at every stage.
Thank you for choosing us!